NDC Infrared Engineering, Maldon, UK, has introduced a new remote support and optimisation capability for its CM710e range of ethernet-enabled online NIR gauges. These gauges are used extensively for moisture measurement in industrial manufacturing processes, such as chemicals, minerals and ore-extraction, ceramics, detergents and construction products. This initiative will enable NDC customer support engineers to have direct access to a CM710e gauge anywhere in the world via an internet-based connection for software upgrades, performance evaluation and monitoring, calibration, etc.

Also available to users of NDG’s Infralab e-Series At Line analyzers, the service provides a cost-effective alternative to on-site visits as part of an annual routine maintenance contract, or as part of NDC’s new modular Remote Support Contract initiative. Either way, valuable time is saved by providing NDC customer support engineers with instant access to the instrument for remote diagnostics.

NDC customer service manager, Neil Stephens, said: “We have introduced this new capability in direct response to customer requests. Since the only two consumable parts in the gauge or analyser – the source lamp and filterwheel motor – are guaranteed for five years, it is extremely unlikely that the gauges will experience any hardware failures, so remote access is a perfect maintenance tool”.

CM710e process gauges and InfraLab At Line analyzers  provide critical control of moisture content and can be used to control product quality, improve productivity, save fossil fuel consumption and optimise drying processes. www.ndcinfrared.com
 

Remote support is now available from NDC for its range of NIR gauges
 

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