Windmöller & Hölscher, Lengerich, Germany, points out that when machine problems occur, fast action is required. That is why the company’s information and diagnostic centre (IDC) is available 24/7/365 to all W&H customers worldwide. The IDC team can successfully resolve more than 80% of all machine problems via remote service from three locations with its comprehensive error analysis. In April 2019, IDC celebrates its 25th anniversary.

"The 26 service technicians in our information and diagnostic centre are reachable day and night via our service hotline," explained Christian Brönstrup, head of the IDC. A customer can speak directly to an engineer with expertise in his specific machine type via the hotline: "If a customer has a question or a problem, we want to provide him with the best and fastest possible support," said Brönstrup. All IDC engineers have at least five years of experience as field service technicians along with in-depth machine knowledge. Around-the-clock availability of the IDC team is guaranteed by the ‘follow-the-sun’ principle: Depending on local time, the customer can reach engineers in Germany, India or the USA. www.wuh-group.com

 

All of W&H’s IDC engineers have at least five years of experience as field service technicians

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