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18.06.2018 New Beumer office will concentrate on modernisation projects

Beumer Group, Beckum, Germany, has opened an office in the Ruhr area to support its national and international customers with a comprehensive range of upgrading services. From this ‘West sales office’ BEUMER Customer Support will handle worldwide retrofitting and modernisation projects, for example on currently operating conveying systems like bucket elevators and clinker conveyors, including those from other suppliers. The aim is to cooperate closely with the Beckum headquarters to provide everything from a single source, from receiving a query, to technical dimensioning and on-site installation.

"We ensure high availability during the entire running time," said Guido Hesse, director customer support at Beumer Group. "Our customers know that they can rely on us." More than 1000 employees worldwide now work for this business segment. They take care of the customer, starting with the first project discussion, through to the time when the system is in operation.

"We provide comprehensive solutions," explained Hesse. "They are matched individually to the respective needs of the customer, including service intervals and response times as agreed by contract." In the event of a system standstill, qualified customer support technicians arrive quickly on site to minimise downtimes. Around-the-clock telephone support is provided every day of the year worldwide, helping to further reduce downtime to a minimum. The technicians perform remote analyses, indicate corrective measures and offer quick and reliable solutions to rectify malfunctions. BEUMER Customer Support also ensures that the machines are always up-to-date.

"As all systems used by the customer need to be complementary, we also take care of retrofitting the mechanical parts and control technology produced by third-party manufacturers, in addition to the continuous development of our own products," said Hesse.


Beumer Group director of customer support Guido Hesse; with elevator upgrades (below) correct bucket shape can help ensure smoother running and therefore reduced noise


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