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26.11.2018 NDC launches live chat on myNDC service cloud

NDC Technologies, Maldon, UK – with global headquarters in Dayton, OH – has introduced a new live chat feature on its myNDC service cloud ( This aims to provide immediate support and feedback to customer service requests. “We are excited to offer this additional channel of communication to customers”, said Mahesh Havildar, vice president of global customer service. “Since the launch of myNDC, we have been constantly working to enhance system capabilities to broaden our breadth of services and increase responsiveness. For example, we are working on a new landing page for myNDC which will further enhance customer engagement. It should be available later this year.”

myNDC’s new live chat feature enables customers to get the answers they need to pressing service support questions or finding the right source to resolve other issues. It also includes a built-in Google translator that enables customers to submit service requests in their native language.

The new service offers 24-7-365 support, enabling NDC team members to efficiently create tickets, view a customer’s installed base or service history and tap into a comprehensive and growing knowledge base. Customers have access to a rich database of frequently asked questions They can quickly reach NDC support through several channels and easily generate their own return material authorisations (RMAs) for product repairs.


One of the pages on the myNDC service cloud website providing the new live chat facility

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