Haver & Boecker, Oelde, Germany, has expanded its remote service to customers with the introduction of the HAVER Service Pad. Remote diagnosis and maintenance of the client’s system is now possible via the Internet for rendering technical services via a network. The Service Pad is a robust industrial PC tablet equipped with a camera for taking photos and videos, and various software products that, for example, control machines and systems. A connection is achieved via WLAN. Thanks to the wireless connection, it can be used at any plant location. One press of a button on the Service Pad is all it takes for the company’s specialists to localise possible faults in the event of disruptions. “The Service Pad is the latest building block that serves to further increase plant availability and minimises downtime,” said Alfons Lütke-Cosmann, general manager of the HAVER Service business unit. 

 

Using the built-in camera, the machine operator can take a photo of the defective component and send it to the manufacturer. This allows faults to be identified immediately, precise assistance for repair can follow, and necessary spare parts can be specified rapidly. The operator is able to send a fault message directly over to HAVER Service without further explanation. Haver & Boecker specialists know immediately what it is about and how to help the customer without misunderstandings due to language barriers. The Service Pad can be retrofitted on all Haver & Boecker machines and plants, the only prerequisite being that the plant is capable of remote communication. There has to be the possibility for remote maintenance. www.haverboecker.com 

 

 

Using the HAVER Service Pad with an Internet connection provides for rapid diagnosis and maintenance of the customer’s equipment at any time