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24.06.2019 Multi-lingual customer support portal

NDC Technologies, Dayton, OH – with European head office in Maldon, Essex, UK – reports that its cloud-based support portal ‘myNDC’ now offers language support. Languages currently include French, German, Japanese, Spanish and Chinese.

“NDC is a global organisation serving the diverse needs of customers in over 60 countries in many languages, said Mahesh Havildar, vice president of customer service. “Offering multi-lingual support on myNDC enables us to communicate to our customers in their own language. This also allows us to accelerate the way we help our customers by making access to content, features and functions faster, easier and friendlier.”

The company is continually enhancing myNDC. It offers 24-7-365 support and enables NDC team members to efficiently replicate incidents, view a customer’s installed base or service history and tap into a comprehensive and growing knowledge base. Customers have access to a rich database of frequently asked questions, can quickly reach NDC support through several channels and easily generate their own return material authorisations (RMAs) for product repairs. The portal also offers live chat for immediate support and feedback to customer service requests.

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