Key Technology, with headquarters in the USA and European head office in Beusichem, the Netherlands, has announced expansion of its global customer service and support. With the addition of a new online service portal, enhanced 24/7 telephone support, new spare parts depots, and more service technicians that bring localised support to more regions, Key is helping food processors reduce costs and downtime, while at the same time improving equipment performance.
 

The new ‘Service Desk’ online portal gives customers a convenient new option for contacting the company’s service team and provides access to valuable information that includes the customer’s support history. Key’s customers can request a free login name and password to the new Service Desk by sending an email to service.info@key.net. To ease access to its 24/7 telephone support, Key has established a new, dedicated support number for customers in Europe, the Middle East, India, and Africa. Service technicians located in the Netherlands and North America are scheduled to overlap, providing round-the-clock support to processors worldwide. www.key.net/PROliance.

 

The 24-hour coverage also benefits customers who rely on RemoteMD™, the real-time monitoring and diagnostic tool for Key’s G6 digital sorters